WELCOME TO CRS MATRIX

The common signs of a gas leak include the smell of gas, hissing or whistling sounds near gas appliances, a yellow or orange flame instead of blue, and physical symptoms such as headaches, dizziness, and nausea. If you smell gas coming from your boiler, you should immediately turn off the gas supply and contact a professional for repairs. Do not attempt to fix the issue yourself. Call the Cadent hotline immediately.

Regular maintenance and servicing can help prevent the need for major repairs. It’s also important to have your boiler inspected annually by a professional to catch any potential issues before they become major problems.

Regular servicing, keeping the area around the boiler clean, and checking the pressure gauge can help to prevent potential issues with your boiler.

To qualify for government incentives like the Electric Vehicle Homecharge Scheme (EVHS), your EV charger must be installed by an OLEV-approved (Office for Zero Emission Vehicles) installer. These installers have met specific standards and are authorised to install EV charging points under UK government programs.

Warranties for solar panels and their components can vary; panels usually come with a 25-year warranty against manufacturing defects and performance guarantees, while inverters typically have a 5-10 year warranty. Labour might be covered for shorter periods, so check with your installer.

Strange noises can be a sign of several issues, such as trapped air, a faulty pump, or a faulty valve. It’s best to call a professional to diagnose the issue.

Yes. The local Online News paper, The Leicester Mercury wrote an article about it.

Insulating your home helps keep it warm in the winter and cool in the summer, which can reduce your heating and cooling needs and save you money on your energy bills. Proper insulation can also reduce air leaks and improve indoor air quality.

Charging an EV overnight is efficient with both Level 1 and Level 2 chargers, taking advantage of lower nighttime electricity rates in the UK.

Always use a qualified, MCS-certified installer and check their references and past work. Post-installation, the installer should provide you with a performance estimate and a thorough inspection to ensure everything is set up correctly.

The length of time it takes to repair a gas boiler can vary depending on the severity of the issue. However, most repairs can be completed within a few hours to a day.

You will receive the certificate via email from our certified engineer when the inspection is finished. This is typically within 48 hours (longer if done on the weekend). Depending on the scheduling and availability, we can examine the same day. Please note, there might be a small charge if we have to expedite outside of our normal procedures. Contact us today to schedule an inspection.

When you sell your house, you are not required by law to get a gas safety certificate. However, if your boiler is gas, a gas safety certificate—which you should have obtained when your boiler was last serviced—is advised for your own safety.

Smart meters are designed and tested to meet strict safety standards. They use low-level radio waves to transmit data, which are well within the safety limits set by the relevant authorities.

Reputable installers will have insurance to cover any damages that occur during installation. Always confirm this before work begins, and check the warranty and insurance details included in your installation contract.

Using an engineer who is not Gas Safe registered to work on gas appliances is illegal and can be extremely dangerous. It puts tenants at risk of gas leaks, carbon monoxide poisoning, and explosions. Additionally, it can lead to significant legal penalties, including fines and imprisonment, if an incident occurs due to improper work.

If your boiler stops working, check the pressure gauge and try to troubleshoot the issue using the techniques outlined in this guide. If you’re unsure what’s causing the problem, it’s best to call a professional.

For furnished properties, landlords must ensure that all furniture and furnishings comply with the Furniture and Furnishings (Fire Safety) Regulations 1988. These regulations set levels of fire resistance for domestic upholstered furniture and other products containing upholstery.

While there is no legal requirement to have a boiler service before selling a house, it may be beneficial to have one carried out as it can give potential buyers peace of mind.