FAQs

#different

How do I book an appointment?

Call us on 0116 2625788 or email info@crsgas.co.uk. When we’ve agreed a plan of action and a price, we’ll send you the details by email or text.

How quickly will you start the work?

We predominantly work in the Stoneygate, Clarendon Park and Knighton areas of Leicester. That means we’re able to get to you quickly – we’ll usually start work the same day, or the next working day.

Do you charge a call out fee for emergency jobs?

We charge a diagnosis fee of £72 when we visit you to look into a problem. Diagnosis (working out exactly what the problem is) is a major part of our work and involves time and expertise. Our priority when we visit initially is to make things safe. We’ll then identify the problem and try to fix it. To do this, we might need to buy parts or materials, which cost extra. We don’t usually know what is needed until we are there, so we won’t be able to give you an exact quote ahead of time, or during the initial visit.

If we need to do any extra work following our initial visit, we’ll let you know and send you a quote by email. The quote will account for the time it will take us to fix the problem as well as the cost of any parts or materials. If you’re happy with the quote, we’ll arrange a time to visit you to complete the work.

Do you charge a call out fee for initial consultations about future projects?

No! We’ll visit you free of charge and send you a free quote via email for any of the below projects:

  • New boiler installation
  • New heating system installation
  • Construction jobs, such as kitchen installation.

How do you provide safety certificates?

If you have asked us carry out a safety check, or a boiler or fire service, we’ll email the certificate/record to you before we leave the property. Then we’ll send you an invoice via email.

I’m worried my job is too small.

It sounds like you need our Professional Handyperson Service.

How can I pay?

When we’ve completed the work, we’ll email you an invoice. You can pay your invoice in the following ways

  • Secure bank transfer (BACS)
  • Follow the link on your invoice to pay securely online by credit or debit card
  • Call us on 0116 262 5788 and we’ll take payment over the phone by credit or debit card.

Why does corrosion matter? Why have you suggested adding inhibitors? Why have you suggested fitting a system filter?

Every heating system suffers from the negative effects of corrosion. That’s why we recommend fitting and maintaining a filter, chemical cleaners and inhibitors. This robust three-part defence will both suppress corrosion by improving water quality and filter out any residue before it becomes a problem. Find out more about Water Treatment.

info@crs.co.uk
0116 2625788